Repairs

We Repair Our Torque Transducers

Request RMA

Fill out our Request for RMA (Return Material Authorization) form, including a description of the problem, before sending your equipment to Himmelstein for repair.

Torque Instrument Repair by Knowledgeable, Skilled Technicians

We offer repair services for the torque transducers we manufacture. Our efficient process is as follows:

  1. Please call us at 800-632-7873 or complete and submit our Request RMA form. Be sure to describe the problem to the best of your ability.
  2. You will receive an RMA tracking number within 24 hours.
  3. Print your confirmation email.
  4. Enclose the email with your torque product and send the package to:
    S. Himmelstein and Company
    2490 Pembroke Avenue
    Hoffman Estates, IL 60169.
  5. Once we receive your torque sensor, our experienced technicians will perform a comprehensive inspection of the unit.
  6. A qualified consultant will contact you regarding the scope of the project. No repairs are performed until we receive your approval to proceed at the quoted price.
  7. An inspection fee of $140.00 will be imposed if no repairs are performed on the unit. However, this fee is waived if you decide to proceed with the repairs/calibration or purchase a new replacement torque sensor from Himmelstein.

After the repair, all units are calibrated in our NVLAP-Accredited Laboratory, Lab Code 200487-0. NVLAP-approved, NIST traceable calibration certificates are provided. For details visit www.calibratenow.com or, the laboratory accreditation.